Find answers to common questions about our EV charging services.
- How do I start charging my EV?
- Simply plug in, log in to the app/website, select your charger, choose a payment method, and start charging.
- Do I need to register to use the chargers?
- Yes, a one-time registration is required. After that, you can easily log in and charge anytime.
- What payment methods are accepted?
- We accept credit/debit cards.
- Can I reserve a charger in advance?
- Yes, you can check availability and reserve a charger through our app/website.
- How is my personal information protected?
- We take your privacy seriously and implement strong security measures to protect your personal information. For detailed information about how we collect, use, and protect your data, please read our Privacy Policy.
- What is your refund policy?
- All charging session payments are final and non-refundable. Please ensure your vehicle is properly connected before initiating a charging session.
- Where can I find the terms and conditions?
- By using our EV charging services, you agree to our terms and conditions. Please review our Terms and Conditions for detailed information about service usage, user responsibilities, and legal agreements.